Data Privacy & Protection Policies in Karachi

Domestica Privacy Policy

Last Updated: September 22, 2026

At Domestica, we understand that hiring domestic staff requires a high level of trust. This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you visit domestica.pk, use our placement services, contact us on WhatsApp, or interact with our customer-support automation.

1. Information We Collect

We collect essential data to facilitate safe placements for both employers and candidates. This includes:

• From Clients: Full names, contact numbers, email addresses, and home addresses in Karachi.
• From Candidates: Full names, mobile numbers, original NADRA CNIC details, and employment history.
• Verification Data: Information required for mandatory background checks and police verifications.
• WhatsApp and Support Data: Your phone number, WhatsApp profile name, messages, and the service-request details you choose to share, such as required service, working hours, area, preferred start date, and live-in or live-out preference.
• Technical Data: Basic request, delivery, and security logs needed to operate and protect our website, CRM, and messaging services.

2. How We Use Your Information

We use the data collected exclusively for domestic staffing services, specifically to:

• Match candidates with client requirements based on skills and location.
• Conduct necessary NADRA and police security verifications.
• Process salary payments if managed through Domestica’s oversight program.
• Respond to WhatsApp enquiries, provide customer support, collect service requirements, and create or update related records in Domestica’s CRM.
• Monitor service quality, prevent abuse, troubleshoot failures, and protect our systems and users.

3. WhatsApp and AI-Assisted Support

Domestica may use an automated assistant to help answer routine WhatsApp enquiries and collect service requirements. Message content may be processed by Meta’s WhatsApp Business Platform, Domestica’s workflow automation system, and an artificial-intelligence service used to generate a response. The assistant is instructed not to invent prices, staff availability, or policies. You may ask to speak with a member of the Domestica team at any time.

4. How We Share Your Information

Domestica strictly respects your privacy. We do not sell or rent your personal information to third-party marketers. Information is only shared to:

• Facilitate Placements: Sharing necessary profile details between candidates and clients for interviews.
• Verification Authorities: Sharing candidate details with relevant authorities (like NADRA or local police) for security clearance.
• Service Providers: Using providers that operate our website, CRM, WhatsApp messaging, workflow automation, AI-assisted replies, hosting, security, and backups. These providers receive only the information needed to perform their services.
• Legal and Safety Requirements: Disclosing information when required by law or when reasonably necessary to protect users, staff, Domestica, or the public.

5. Data Retention

We retain personal information only for as long as it is reasonably needed to provide placement and support services, maintain business records, resolve disputes, meet legal obligations, and protect against fraud or misuse. Retention periods vary by record type and legal requirement.

6. Data Security

We use reasonable administrative and technical safeguards to protect personal information. Physical documents (like CNIC copies) and digital records are limited to authorized personnel and service providers who need access for their work. No internet or storage system can be guaranteed completely secure.

7. Access, Correction, and Deletion Requests

You may ask us to access, correct, or delete personal information associated with you. Send your request to domestica.pk@gmail.com with the subject “Privacy or Data Deletion Request,” or contact us at 0300 1104209. We may need to verify your identity before acting on a request. We may retain information that is required for legal, security, fraud-prevention, or record-keeping purposes.